Text Relay
If you have trouble with wording, write it and speak; if you can send the core question within 2 minutes, the team can quickly catch it.
Typed messages are clearer than phone calls
taka3 Support: Accessible channels
This section has three support paths, each channel arranged to make Bengali reading or listening easier.
Screen-reader friendly chat
Short messages work well in the chat window; writing the issue in three lines makes it easier to read.
Here the focus is on questions and answers
Alternative formats
Anyone can request a brief summary; placing screenshots, steps, and results on separate lines makes it easier to understand.
Also useful for low-vision users
Accessibility Commitment
Clear writing
Each instruction is kept on one line to make reading on mobile screens easier
Keyboard navigation
Tabs let you move through headings, links, and chat sections separately
Bangla Priority
Bangla messages appear first; if needed, English terms are explained briefly
taka3 Contact: Steps to contact
1. Verify your account
taka3 After logging in, verify your profile information; this reduces the steps to get a reply by 1
2. Describe the issue type
3. Describe which you need first: account, app, or Help Center
3. Attach proof
Send a screenshot or a one-line timestamp; indicating Dhaka, Chattogram, or another location is helpful.
If the app doesn't open, then first taka3 App Check the page; setup steps and accessibility notes are there
Standard contact channels
Help Center
FAQ, guides, and common questions are kept together; for quick answers, first see this section
taka3 Help More details on the page
App messages
Questions from mobile are easy: short messages, clear language, and one topic; this works well.
If you have questions about bKash, Nagad, or Rocket, include them
Accessibility Support Q&A
taka3 Support: Is Bengali available?
Yes, Bengali messages can be sent; short and direct sentences yield faster responses.
Will the screen-reader work in chat?
Yes, the chat area is screen-reader friendly; send 2 or 3 short messages separately.
Can I get help without documents?
You can, but if you describe the problem, time, and which screen you're stuck on, it speeds things up.
If you have more specific questions taka3 Contact Stay on the page for the Register If needed Log in
A note for Bangladeshi users
Many Dhaka users quickly verify messages via bKash; even on slow networks outside the city, short messages work well.
If you have questions about Nagad and Rocket, state the account type in one line so the support team can understand the context within 2 minutes
If there is a problem in the taka3 APK See the instructions; if you still have trouble, get help from this page